Client Care

Help & FAQ

Everything you need to know about ordering, shipping, returns and caring for your BARAKAT piece.

Frequently Asked

Questions

Yes. Every diamond above 0.30ct is accompanied by a GIA or IGI certificate, and all gold is hallmarked 18k (750). Certificates are included with your purchase.

Each BARAKAT creation carries a lifetime warranty against manufacturing defects, plus complimentary cleaning and inspection by our atelier.

Absolutely. Visit our Custom Made page to begin a bespoke commission with our master artisans.

Use our Ring Size Guide to measure at home, or book a private fitting with our team.

Yes — we ship worldwide with fully insured, tracked courier services. See Shipping below for details.

Shipping

Complimentary insured shipping across the UAE (1–2 business days) and worldwide (3–7 business days) via secure courier. Every parcel is discreetly packaged and requires a signature on delivery.

Orders are processed within 24 hours. Bespoke and made-to-order pieces have lead times confirmed at the time of order.

Returns & Exchanges

We offer a 14-day return or exchange on ready-to-wear pieces in their original, unworn condition with all documentation. Bespoke, engraved and made-to-order pieces are final sale.

To arrange a return, contact us at INFO@BARAKATJEWELRY.COM and we'll guide you through the insured process.

Caring for Your Jewellery

Store each piece separately in its pouch to prevent scratching. Avoid contact with perfume, lotion and chlorine. Clean gently with a soft cloth, and send or bring your piece to our atelier for complimentary professional cleaning and inspection twice a year.